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FAQ

When is the cut-off date for submitting payroll changes
The monthly payroll cut-off is the 20th of each month at 5:00 PM. Any ch...
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How to Request Holiday or Sick Leave Using Zellis
Step 1: Log into Zellis   As with holiday requests, start by signing int...
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🔐 How to Reset Your Password on Zellis
If you’ve forgotten your Zellis login password or need to reset it, foll...
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What impacts cost and what doesn't?
Any change that increases the cost of an employee tothe business is cons...
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What is the difference between commission and bonus?
Commission: Related to sales targets, upselling ancillary products, andr...
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Can we change the cost centre?
Cost centre changes can be made on the change to termsform. Finance owns...
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I don’t have access to a staff member’s current salary. Where can I get this information?
Managers without access to salaries should contact someonewithin their b...
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How can agents leverage knowledge to help customers?
You can use our Knowledge Capture app to leverage your team’s collective...
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How do I publish my content in other languages?
If you have configured your Help Center to support multiple languages, y...
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How do I customize my Help Center?
You can modify the look and feel of your Help Center by changing colors ...
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What are these sections and articles doing here?
This FAQ is a section in the General category of your help center knowle...
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